Buddy systems for lone workers

What is a buddy system?

The Oxford English Dictionary provides a clear definition of a buddy system:

“A cooperative arrangement whereby individuals are teamed up and assume responsibility for one another’s welfare.”

The military has long had an ethos of providing support for a fellow soldier in conflict situations and in the rest of their duties. The same core values have migrated into education, where two students look after each other’s interests, and into the world of work in general.

At work, buddying involves sharing knowledge and having a genuine interest in how your partner is performing and feeling. The outcome should be that both parties are more effective in their job roles and that they feel more secure, valued and content. In jobs where there is an element of danger, buddy systems have been a key way of enhancing the security and safety of the workforce.

Buddy systems usually involve peers such as military personnel of equal rank, or two students at the same stage of their education. The aim is to allow a productive relationship to develop for the benefit of both parties. Buddy systems are distinct from mentoring systems, where one party is higher in the hierarchy than the other.

How does a buddy system work?

There is no formal protocol for how a buddy system works, but the following topics provide an effective guide.

Sharing of planned activities and locations
Each buddy should know what activities their partner is doing, when they are doing it and where they are.

Safety measures for both buddies
The paired-up team should review the safety measures in place for each other for each of the activities they undertake. The fact that both parties are involved in the review results in a more secure approach to their work.

Schedule check-ins with each other
The pair should set up times when they report on where they are and what they are doing, even if it is only a brief confirmation that they are safe.

Reporting on the progress of tasks
By keeping each other up to date with how their work is progressing and on the completion of tasks, both parties can be kept in the picture about their combined efforts.

Reporting emergencies
Dealing effectively with emergencies is one of the core benefits of a buddy system. If one party has had an accident or is in danger, the buddy system should have an agreed way of reporting the situation to the core team or command network.

What are the benefits of a buddy system?

The prime issue for working environments where there is an element of jeopardy is that the workforce is safe and secure. The support of a buddy can be critical in reporting danger or rescuing a fellow worker from a threatening situation.

The mental well-being of workers is increasingly being recognised as a hugely important factor in modern organisations. Buddy systems counter any sense of isolation and provide participants with emotional as well as practical support. Communication between peers is likely to be more beneficial from a mental well-being point of view than talking to management. Both workers can be honest and open without fear of creating an unfavourable impression which could damage their prospects.

New starters at any level in an organisation stand to benefit hugely from a buddy system, as they learn the ropes from a more experienced (but not senior) member of staff. Buddying is a proven approach to successful onboarding.

In terms of training, learning from a buddy at work or a fellow student can be a highly effective way of learning and acquiring job skills. In education, it has long been recognised that children learn a huge amount from their classmates, and the same principle applies to the adult world as well.

Which jobs use a buddy system?

Originating in the military, buddy systems continue to be deployed by the armed forces. The same fundamental approach is to be found in multiple workplaces, ranging from transport to construction to healthcare and other roles dealing face-to-face with the public.

Buddy systems are most likely to be in use where staff are at significant risk of accidents, infection and assault. The settings can be as varied as shops, hospitals, repairing street lights, diving, window cleaning and estate agencies.

Are buddy systems as good as lone worker apps?

The development of sophisticated, easy-to-use apps means that many of the safeguards provided by buddy systems are now available through apps running on mobile phones. In general, apps are cheaper, require fewer personnel and can be automated for check-ins, progress reporting and alerts.

The main risks for lone workers are accidents or sudden illness. Buddy systems can be invaluable, but their weakness is their reliance on workers carrying out timely check-ins and reporting. By contrast, apps can perform many safety and monitoring functions automatically, including reporting emergencies as soon as they happen.

Comparison of buddy systems and lone worker apps