Connecting people, processes and data for Lambert Smith Hampton

Lambert Smith Hampton connecting its people, processes and data through: Info Exchange and Sypol.

To provide Lambert Smith Hampton (LSH) with full visibility of their supply chain, the properties and assets that they manage and compliance requirements, EcoOnline is now supporting the business with services - Info Exchange and Sypol.

LSH is one of the UK and Ireland’s leading property consultancies with 32 offices and over 1,000 staff, managing 15 million sq ft of shopping centre space, 7,700 commercial and residential properties, and more than 1,000 railway stations.

Info Exchange and Sypol has been supporting LSH since 2016, to meet its digital requirements that could give them a deeper, holistic understanding of how they were servicing their clients. This ranges from logging reactive jobs through to ensuring properties are scheduled in for planned maintenance works, recording accidents, as well as ensuring contractors carrying out jobs at each property are accredited and qualified.

Mark Stewart, Head of Health and Safety Property and Asset Management, Lambert Smith Hampton:
“Info Exchange and Sypol has improved the way we service our clients, and in turn, it has helped us to successfully pitch for a significant amount of new work.

“Info Exchange software enables us to demonstrate to prospective clients how we benchmark, assess risk, and report incidents in an easy-to-understand way - along with analytical reports to identify any trends that need rectifying.

“Within this software we have also adopted SFG20, which is a library of asset management tools that enable us to bundle together the management of multiple properties for a client into one platform. This ensures that various planned maintenance is carried out efficiently and at a lower price compared to other providers.”

The comprehensive range of services that LSH accesses means that as it continues to grow, it has the confidence that its keeping pace with demand from a compliance and customer service perspective.

Connecting people, processes and data has helped LSH to:

• Maintain its position as one of the market leaders.
• Make better data-driven decisions.
• Operate confidently and compliantly.
• Manage the different elements of health, safety and compliance.
• Comply with regulations around hazardous substances.
• Respond to jobs in a timely manner.
• Make sure contractors have up-to-date health and safety accreditation and the relevant qualifications.
• Record accidents and conduct full investigations to mitigate against a repeat.

Helen Jones, Chief Operating Officer :
“We’re really glad that our integrated software platform and solutions have helped Lambert Smith Hampton to effectively manage operational risk through digitisation of processes. With the insight, streamlined processes and continuous improvement, organisations can make sure that their people and those in the supply chain work safely, mitigate risk exposures and meet their compliance requirements.”