The Story
Before launching the lone worker app, CAW had implemented a buddy system which relied on lone workers to inform Plant managers when their shifts had ended or they had completed the work and left site. This method proved difficult for the company to monitor and relied heavily on the lone workers to communicate to the plant manager with no reminders to do so.
CAW identified an opportunity to improve this process and turned to technology to provide a solution. This led to CAW trialling a range of lone worker safety solutions. After trialling the lone worker app and monitoring hub, they found EcoOnline to be the most accessible, user-friendly and cost-effective tool for their lone working staff.
CAW launched lone working smartphone app to monitor their lone workers during later shifts when a plant manager is likely to be absent from site. Even in remote locations, staff are able to begin and end their lone working sessions in the app using a signal level as low as 2G. Once they have checked-in, the whereabouts of workers currently on site is immediately visible within the online hub.
CAW employees are monitored by one of our outsourced monitoring partners. Any alert that is triggered on the app, goes through to their monitoring station along with an accurate location – allowing them to respond effectively.
Outsourced monitoring provides peace of mind to CAW, particularly for out of hours working when internal monitoring previously proved difficult. The business also has access to their own hub where they can run reports, manage usage and keep an accurate audit trail.
Padraic Dolan, HSEQ Manager at CAW said, “Our lone workers have commended the app for its easy-to-use functionality and efficient and quick set up. Our workers out in the field now feel reassured that they will receive help should they ever require it even in remote areas or while working out of hours. With the ability to set up check-in intervals, which we have set for every half hour, we are immediately alerted if an employee fails to check-in and we can send them the appropriate assistance.
Ensuring the safety of our employees is a top priority especially due to the high-risk nature of the water industry. We have placed safety signs at the entrance of our sites, reminding employees to start a session on the app before entering. We are then able to run reports in the hub to ensure our lone workers are using the app as they should be."
