A leading international food retailer, Tesco operates across over 5000 sites in 5 countries. It is the largest private-sector employer in the UK, with 340,000 employees and a market share of 26.9% in Great Britain. With such large-scale operations, effective risk management is a multi-faceted and ongoing task for the organisation.

“The problem that we were facing into is that like all large organisations, Tesco has lots of really important information to manage risk, but it’s really siloed.”

– Matt Doughty
Group Risk Systems Manager

Large retailers like Tesco must manage significant amounts of data from a variety of sectors and sources. Whether safety data or information from suppliers, it can easily form siloes which inhibit decision-making and can lead to unnecessary duplication.

Preventing the siloing of data while understanding risk

After looking at a number of solutions, EcoOnlines Info Exchange software was the winner throughout Tesco’s rigorous procurement and RFP process. Info Exchange allows companies to digitise their key business processes and feed the resulting data into a central platform by connecting multiple data endpoints.

For Matt Doughty and his team, this had a significant impact in the management of risk registers. Having a complete view of risk to the business has enabled Tesco to shift from managing lagging performance indicators to leading performance indicators. Outputs from the platform are easily available to the leadership team to aid in decision-making.

According to Matt, a significant factor in their choice of software was the support they received from EcoOnline team members. We pride ourselves on always working closely with our clients to make sure they are getting the most out of their software investment.

Info Exchange can be used across all business processes including health and safety, risk management, supply chain management and many others.