Axis Group

Axis Group is a leading provider of facilities-related security, reception management, cleaning and support services across the UK, and employs around 4,000 staff across hundreds of its clients’ sites.

Axis Group wanted to change the way it approached health and safety reporting from being a reactive process, to a proactive one that would prevent accidents. The business was recording very few near misses, and those that were submitted were paper reports which often didn’t find their way into Head Office for weeks.

As such, we began working with Axis Group to support them in their drive to change their colleagues’ mindset around reporting not just accidents, but near misses too.

ReportLine has played an integral role in the transformation of Axis Group’s reporting culture.

The ReportLine service itself enables any staff member to dial a number to report an accident or near miss at any time of the day, 365 days a year - or by using an online ‘near miss report’ form which is submitted to our ReportLine team. The simplicity of being able to dial the same, direct phone number to report accidents and near misses, or fill out the same form online to report near misses has boosted Axis Group’s staff participation. Historically, bureaucratic and time-consuming reporting processes may have put staff off reporting near misses.

In the spirit of anti-bureaucracy, we also have a team of experts on standby to take calls from staff at Axis Group - and they work to a target of answering a minimum of 80 per cent of calls within 20 seconds.

All our call handlers are trained in line with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (commonly known as RIDDOR). When a phone call is made, a ReportLine member of staff will run through an agreed question-set to gather information on the incident. This is then sent through to Axis management to conduct an investigation. In the event of the incident needing to follow a process in line with RIDDOR regulations, as a safe guarding measure, we will consult with the Axis Group Health and Safety Manager to ensure she is aware and will be reporting this to the Health and Safety Executive.

Combining the ReportLine service with our Info Exchange software platform provides easy to read, tangible information to provide trend analysis. Axis Group have their own dashboard, which enables them to take a holistic view of their health and safety reporting processes to identify data such as comparing how many accidents have happened over any given period. This information is converted into management bulletins and is also used on team briefings.

Axis Group is the perfect example of how streamlining bureaucratic processes can play a key role in boosting staff engagement around important workplace practices such as health and safety.