Costain

Costain had a desire to change the perception around recording inspections. They believed that it was possible some events may be going unreported because employees felt reluctant to do so, feeling that it reflected negatively on their work. As a behaviourally driven organisation, a decision was taken to address this by revising the design of the ‘SHE Assurance Review’ module and changing the scoring criteria. Red scoring was replaced with major dark blue findings or significant mid blue findings depending on the severity and amber scoring was replaced with light blue minor findings.

The new module captures more detail, offering enhanced reporting capability, allowing Costain to manage the SHE Assurance risk library internally with a dedicated module. Working with their Customer Success Manager and the Info Exchange Delivery Team, Costain has been able to integrate it into a single portal, known internally as “Capture”, which holds all the risk data for the organisation plus joint venture projects. This means everyone in the organisation who needs to access this information can do so easily and quickly. More than 1,200 employees have access and over 700 can run reports to get the information they need. Senior leaders have clear sight of all the data they require in easy-to-read dashboards so can act decisively to address any concerns and reinforce good performance.

In the first six months of the new SHE Assurance module being live, 790 actions were identified, compared to 327 actions using the old module in the previous six months. Feedback from employees has been positive and this is reflected in the increased activity on the system. Thankfully, only one major action was identified but due to the enhanced efficiency and actions tracking, an improvement plan was implemented to rapidly rectify the situation and minimise risks. Such impacts mean that Senior leaders have greater confidence that potential risks are being spotted and addressed effectively.

It is not just within the SHE Assurance review module that results have been positive. In all the elements of the Capture SHE digital management system, the number of incidents and injuries, hazards, positive observations and inspections reported has increased and any action required to make improvements has been taken even more quickly. It is continuing to drive a culture of best practice within the organisation, where employees are even more engaged with the health, safety and environment agenda, focused on working in a safe and sustainable way.