Case Study

From complexity to clarity: how Infobip accelerated sustainability reporting with EcoOnline

data coverage after using EcoOnline

reduction in manual workload in the first year

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Case Study
January 23, 2023

ENGIE is a global leader in low-carbon energy and services. They provide energy supply, management, generation and storage services to 17,000 business customers in the UK. They employ over 1200 people throughout the UK and Ireland. Some of their assets include Storengy UK, the country’s largest onshore gas storage facility.

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Jade Quotes

Last year, for the first time, we successfully achieved carbon trust and waste standards… Info Exchange was influential in this achievement.

– David March
Group Environment Manager

As an energy provider, measuring their carbon footprint is extremely important. Before working with EcoOnline, ENGIE used an internal system that was hosted on SharePoint. As a result, the uploading and exporting of data into tables and records was poor and did not provide Engie with the sophisticated reporting functions that it needed.

The limitations of traditional reporting

Although SharePoint had some reporting capabilities, ENGIE found that there was limited ability to work with the values in the report and the exporting of the data was limited to certain formats. This meant that they were unable to create reports that were tailored to their business.

Like many organisations, ENGIE still used the traditional, spreadsheet approach when managing their waste information. This led to challenges such as disparate data capture between users which resulted in discrepancies in reporting.  As a result, this caused inaccurate reporting which didn’t give ENGIE an accurate representation of their waste information.

According to David March, the Group Environment Manager at ENGIE; “It was a challenging process, requiring significant time operationally and centrally within the Environment team to combine the data and produce meaningful reports.”

Reducing admin and achieving total transparency

Having been an Info Exchange client for four years, ENGIE recognised the scope of capabilities that the software could offer them. As a result, they turned to EcoOnline to support them in meeting their growing need to demonstrate compliance with legislation relating to emissions, waste management and carbon footprint.

Since they began managing the process through Info Exchange, ENGIE has seen a huge reduction in administration time, particularly with their waste application.

As ENGIE spans across 1,400 sites, it was important to them that every site manager had access to the system. Through utilising Info Exchange, they were able to provide this access seamlessly, meaning each site manager could provide updates and log information into the system, all while having complete transparency across relevant areas of the system.

When working with Info Exchange to build these systems, ENGIE needed to ensure that there was a centralised reporting functionality within the applications. Info Exchange made this easy, enabling a more sophisticated approach to reducing their carbon footprint.

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