Sub-processors & Group Entities

EcoOnline’s customers benefit from significantly streamlined processes that help optimise performance and reduce risks.

We use expert suppliers to support the day to day operations of our business with whom we may also share customer and user personal data.

Our sub-processors, with whom we may share personal data, help us to provide our services. The third parties listed below host customer data within the services or provide specific functions within the services.

Sub-Processors
Group Entities

Send me updates regarding sub-processors

EcoOnline Sub-processors

Last updated: June 20, 2023

Almego

Name: AWS
Type of processing: Hosting provider for Platform
Location: Ireland

Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: European Economic Area

Name: Microsoft Azure
Type of processing: Hosting partner
Location: Europe

Name: Orange Business (previously Basefarm)
Type of processing: Consultancy services
Location: Norway

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)

Biome

Name: AWS
Type of processing: Web hosting
Location: United States

Name: Cloudflare
Type of processing: Web hosting
Location: European Economic Area

Name: Linode
Type of processing: Web app hosting and backup
Location: United Kingdom

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Error tracking software
Location: United States Heading

Chemical Manager

Name: AWS
Purpose of processing: Hosting provider for application and Platform
Location: Ireland

Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area

Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States

Crisis Management

Name: AddPro
Type of processing: Hosting provider for application
Location: Sweden

Name: Amazon Simple Email Service
Type of processing: Amazon Simple Email Service
Location: Ireland

Name: AWS
Type of processing: Hosting provider for Platform
Location: Ireland

Name: Cleura (ex City Cloud)
Type of processing: Cloud provider, data storage, UAT & demo environment
Location: Sweden

Name: Cygate
Type of processing: ADFS/Email, single sign on
Location: Sweden

Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: Ireland

Name: Emineo
Type of processing: Database admin consultants
Location: Sweden

Name: Framweb
Type of processing: Communication service provider
Location: Norway

Name: Generic
Type of processing: Communication service provider
Location: Norway

Name: Orange Business (previously Basefarm)
Type of processing: Consultancy services
Location: Ireland

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)

Name: Twilio
Type of processing: Communication service provider
Location: Ireland

Name: Vemendo
Type of processing: ADFS consultants
Location: Sweden

Ecometrica

Name: AWS
Type of processing: Hosting provider
Location: Ireland

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

eCompliance

Name: Datadog
Type of processing: system monitoring and logging
Location: United States

Name: KHA
Type of processing: SDS sheets
Location: United States

Name: Looker
Type of processing: Reporting and analytics
Location: United States

Name: Microsoft Azure
Type of processing: Hosting provider
Location: United States

Name: New Relic
Type of processing: System monitoring and logging
Location: United States

Name: Nordic Defender
Type of processing: PAAS for Penetration Testing
Location: United States

Name: Pendo
Type of processing: Communication and data analytics
Location: United States

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Zendesk
Type of processing: Customer support ticketing system
Location: United States

Environment, Health & Safety (EHS) – EU/EEA

Name: AWS
Purpose of processing: Hosting provider (Platform)
Location: Ireland

Name: AWS
Purpose of processing: EHS Application
Location: UK

Name: AWS
Purpose of processing: Authentication – EcoID (Platform)
Location: Ireland

Name: Cloudflare
Purpose of processing: DNS and web application firewall
Location: European Economic Area

Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area

Name: Mailgun
Purpose of processing: Communication service provider
Location: European Economic Area

Name: Microsoft Azure
Purpose of processing: Authentication services – Passport
Location: Netherlands

Name: Microsoft Azure
Purpose of processing: Hosting provider for application – Customer integrations, and data warehouses
Location: Germany

Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonomized)

Environment, Health & Safety (EHS) – UK

Name: AWS
Purpose of processing: Hosting provider (Platform)
Location: Ireland

Name: AWS
Purpose of processing: EHS Application
Location: UK

Name: AWS
Purpose of processing: Authentication – EcoID (Platform)
Location: Ireland

Name: Cloudflare
Purpose of processing: DNS and web application firewall
Location: European Economic Area

Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area

Name: Mailgun
Purpose of processing: Communication service provider
Location: European Economic Area

Name: Microsoft Azure
Purpose of processing: Authentication services – Passport
Location: Netherlands

Name: Microsoft Azure
Purpose of processing: Hosting provider for application – Customer integrations, and data warehouses
Location: UK

Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonomized)

Environment, Health & Safety (EHS) – US

Name: AWS
Purpose of processing: Hosting provider (Platform)
Location: Ireland

Name: AWS
Purpose of processing: Hosting provider for EHS Application
Location: US

Name: AWS
Purpose of processing: Authentication – EcoID (Platform)
Location: Ireland

Name: Cloudflare
Purpose of processing: DNS and web application firewall
Location: United States

Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area

Name: Mailgun
Purpose of processing: Communication service provider
Location: United States

Name: Microsoft Azure
Purpose of processing: Authentication services – Passport
Location: Netherlands

Name: Microsoft Azure
Purpose of processing: Hosting provider for application – Customer integrations, and data warehouses
Location: United States

Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonomized)

ePermits

Name: Cloudmersive
Type of processing: File scanning for malicious content
Location: Germany

Name: CSVBox
Type of processing: importing of csv data to company/person, file not stored
Location: Germany

Name: DataDog
Type of processing: Monitoring and data traffic analysis
Location: European Economic Area

Name: Inline Manual
Type of processing: user help content
Location: United States

Name: Mailgun
Type of processing: Communication service provider
Location: Europe

Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom

Name: MongoDB Atlas
Type of processing: NoSql database in Microsoft Azure
Location: United Kingdom

Name: Nordic Defender
Type of processing: Service for penetration testing
Location: United States

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States

Name: Sprout Video
Type of processing: hosting/streaming of video content
Location: United States

FieldID

Name: Absorb
Type of processing: Learning management system and learning course provider
Location: United States

Name: AWS
Type of processing: Hosting provider
Location: United States

Name: Datadog
Type of processing: system monitoring and logging
Location: United States

Name: Looker
Type of processing: Reporting and analytics
Location: United States

Name: Nordic Defender
Type of processing: PAAS for Penetration Testing
Location: United States

Name: Pendo
Type of processing: Communication and data analytics
Location: United States

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Zendesk
Type of processing: Customer support ticketing system
Location: United States

Info Exchange (IEX)

Name: Amazon Web Services
Type of processing: Hosting partner
Location: United Kingdom

Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: Ireland

Name: Exceptionless
Type of processing: Error Log provider
Location: United Kingdom

Name: Mailgun
Type of processing: Communication service provider
Location: European Economic Area

Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Klara

Name: Iver Sverige AB
Type of processing: Hosting partner
Location: Sweden

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Learning Manager

Name: AWS
Type of processing: Hosting provider for Platform
Location: Ireland

Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: Ireland

Name: Epignosis UK Ltd
Type of processing: Service partner and database admin consultancy
Location: Sweden

Name: Orange Business (previously Basefarm)
Type of processing: Consultancy services
Location: Ireland

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)

Mango

Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom or Australia (depending of Customers location)

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Munio

Name: Datadog
Type of processing: Monitoring and data traffic analysis for application
Location: United States

Name: Digital Ocean
Type of processing: Cloud service provider
Location: Germany, Netherlands

Name: Mailchimp
Type of processing: E-mailing
Location: United States

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Pusher
Type of processing: Real-time communication
Location: England

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)

Name: Vonage (previously Nexmo)
Type of processing: SMS
Location: England

Safety Intelligence

Name: AWS
Type of processing: Hosting provider
Location: United States

Name: Looker
Type of processing: Reporting and analytics
Location: United States

Name: Nordic Defender
Type of processing: PAAS for Penetration Testing
Location: United States

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Zendesk
Type of processing: Customer support ticketing system
Location: United States

Simple Compliance

Name: ANS Group Limited
Type of processing: Hosting partner
Location: United Kingdom

Name: CWCS
Type of processing: Hosting partner
Location: United Kingdom

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Space Data centres
Type of processing: Hosting partner
Location: United Kingdom

StaySafe

Name: AWS
Type of processing: Web hosting
Location: Ireland (for European Customers) and United States (for US Customers)

Name: Fenix
Type of processing: Monitoring partners
Location: United Kingdom

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Securitas Australia
Type of processing: Monitoring partners
Location: Australia

Name: Securitas Canada
Type of processing: Monitoring partners
Location: Canada

Name: Securitas UK
Type of processing: Monitoring partners
Location: United Kingdom

Sypol

Name: DataDog
Type of processing: Monitoring and data traffic analysis
Location: European Economic Area

Name: Mailgun
Type of processing: Communication service provider
Location: European Economic Area

Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom

Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area

Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area

Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States

Name: Airsweb Limited
Type of processing: Support Services
Location: United Kingdom

Name: Biome Environmental Limited
Type of processing: Support Services
Location: United Kingdom

Name: Chymeia ApS
Type of processing: Support Services
Location: Denmark

Name: EcoOnline AB
Type of processing: Support Services
Location: Sweden

Name: EcoOnline ApS
Type of processing: Support Services
Location: Denmark

Name: EcoOnline AS
Type of processing: Support Services
Location: Norway

Name: EcoOnline AS Limited
Type of processing: Support Services
Location: Ireland

Name: EcoOnline GmbH
Type of processing: Support Services
Location: Germany

Name: EcoOnline OY
Type of processing: Support Services
Location: Finland

Name: EcoOnline UK Limited
Type of processing: Support Services
Location: United Kingdom

Name: EcoOnline US LLC
Type of processing: Support Services
Location: United States

Name: eCompliance Management Solutions Inc.
Type of processing: Support Services
Location: Canada

Name: EcoOnline ePermits Limited
Type of processing: Support Services
Location: United Kingdom.

Name: EcoOnline Info Exchange Limited
Type of processing: Support Services
Location: United Kingdom.

Name: EcoOnline Simple Compliance Limited
Type of processing: Support Services
Location: United Kingdom.

Name: EcoOnline Sypol Limited
Type of processing: Support Services
Location: United Kingdom.

Name: Mango Limited
Type of processing: Support Services
Location: New Zealand

Name: Mango Software Limited
Type of processing: Support Services
Location: New Zealand

Name: Munio AS
Type of processing: Support Services
Location: Norway

Name: Nordic Port AB
Type of processing: Support Services
Location: Sweden

Name: Pilotech AS
Type of processing: Support Services
Location: Norway

Name: Safe Apps Limited
Type of processing: Support Services
Location: United Kingdom

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