The Story
TeamHEALTH considers the safety and well-being of its workers to be vital in ensuring it provides the best possible support to its participants. Before onboarding with EcoOnline, TeamHEALTH found keeping track of staff welfare difficult because their previous system was not as efficient nor agile in the case of an incident.
Speaking about the decision to work with EcoOnline, Jesse explained that: “When we were looking for a new safety solution, our aim was to promote worker well-being and show that we are doing our absolute best to ensure the safety of our staff.”
Since switching to EcoOnline's lone worker app (powered by StaySafe), staff at TeamHEALTH have found that worker safety has improved dramatically. This is mainly due to the ease of use of the lone worker app, which its features accessible to everyone. Management are able to view the status of each worker via the cloud-based hub and message them directly via the app should they need to update them.
“Ease-of-use is our key requirement across the organisation when it comes to new technology. We have quite a diverse range of staff, and whilst some are digitally literate, others occasionally need some assistance. EcoOnline ticks all of the boxes and everyone has found the app very user friendly”, said Jesse.
From ease of use and helpful alerts through to comprehensive training and support, TeamHEALTH have seen a number of benefits from switching to EcoOnline's lone worker app.
Due to the streamlined user interface and the comprehensive training provided, new users at TeamHEALTH are able to get up and running on the app in around thirty minutes. Staff at TeamHEALTH have praised the app’s ease-of-use and accessibility, whilst expressing that they feel safer knowing that the help is there should they need it.
“Staff at TeamHEALTH have expressed their appreciation for the level of oversight that we have with EcoOnline now in place. It’s good to know that they are safeguarded should anything happen, and help is needed” says Jesse.
TeamHEALTH uses the check-in feature during their working hours. The majority of the workers at TeamHEALTH set 6-hour sessions within the app when they are out in the community. Should an employee fail to check-in when expected, steps can be taken immediately to ensure their safety.
Since implementing EcoOnline's lone worker solution, TeamHEALTH has had no reported critical incidents. Staff have also found that the app has safeguarded them by acting as a deterrent in moments that could have potentially led to a serious incident.
At TeamHEALTH, all monitoring is carried out in-house via the cloud-based hub, which gives them complete control and flexibility around how they manage employees and alert responses. Depending on the size of a company’s team and resources, employers can choose to monitor activity in the hub in-house or outsource to one of EcoOnline's professional 24/7 outsourced monitoring and response partners. There is also the flexibility to combine both options to structure a bespoke service to meet a company’s needs.
