Straight forward and effective central monitoring

Discover why Chelsea & Westminster keep their community midwives safe with the help of EcoOnline 

Chelsea and Westminster (C&W) are passionate about the quality of care provided and their woman-focused approach looks at your needs throughout every stage of pregnancy. They provide maternity services at Chelsea and Westminster Hospital, West Middlesex University Hospital and in the community, supporting around 11,000 women a year who give birth with them. Choices are available to plan to give birth at either hospital or at home.

Their team of Community Midwives provide support throughout pregnancy and this will almost always involve home visits.

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The Story

C&W were concerned to ensure that they exercised their duty of care to community midwives who will typically visit homes occasionally during pregnancy and at least three times during the postnatal period following birth. When conducting these visits, they are lone workers.

They found that the use of purely messaging facilities was not working sufficiently well to provide the most effective support for their midwives and felt that this was not properly supporting their Health and Safety policy in respect of lone working. C&W therefore investigated potential alternatives and were seeking a “gold standard” for lone worker protection but at an affordable price.

Why the Lone Worker app?

All community midwives have access to a Smartphone and it was felt that the use of this technology combined with a with the lone worker app was the right way forward.

EcoOnline's lone worker solution, powered by StaySafe, offered a fully compliant and easy to use app which promised high adoption of use by the midwives and an auditable demonstration of exercising the duty of care to their lone workers.

Experience to date

Following a successful trial C&W decided to deploy EcoOnline's lone worker app, powered by StaySafe, to all community midwives. 

They found that communication about the new approach with the midwives, along with regular and repeated training were key to success. Central monitoring of issues with lone workers, including regular check-ins and emergency notifications was found to be straight forward and effective.

Wider usage

C&W can see the benefits of using EcoOnline's lone worker app, powered by StaySafe, to protect lone workers in other parts of the Trust and have already started to expand usage into other divisions beyond maternity.

Amanda Rogers, Maternity Matron at Chelsea and Westminster, says “during the current pandemic we have had to re-evaluate how we offer home visits and this has accentuated the need to protect our midwives. We have found that the simplicity of deployment and use of the lone worker app has been re-assuring for both our midwives and management, and its usability pertinent to our ever adapting service.”

Take charge of lone worker safety with EcoOnline

Our lone worker software solution and app (powered by StaySafe) allows employers to safe guard their employees who work alone.

If you are looking for a solution that:

• Is easy-to-use and roll out to your organisation
• Enables staff to check in wherever they are in the field
• Lets you quickly locate employees in an emergency

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