Protect lone workers even in the most remote places 24/7

Ericsson needed to protect field service engineers working alone, out of hours, and in areas of low signal. 

Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.

In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use EcoOnline's lone worker app, powered by StaySafe, to check-in with their supervisors while they work.

Ericsson have always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in house response team but needed a more reliable way for their employees to alert them in an emergency.

EcoOnline's lone working solution monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable to do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the Lone Worker Hub.

Due to the simplicity of EcoOnline's lone worker solution, Ericsson employees were up and running in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. EcoOnline continued to support Ericsson following initial roll out by working closely with the business to develop and customise the solution to fit their individual lone worker needs.

Want to hear more about how they did it? Then read on: 

The Story

Ericsson engineers work around the clock to carry out essential maintenance. This means that some teams work on call and could be called out to work in the early hours of the morning.

EcoOnline worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond. Today, Ericsson has a total of 27 Hubs which vary in size and structure and can be easily modified by the business.

Engineers often work in remote locations or sites where nearby cell towers are switched off. In order to stay connected in such environments, Ericsson utilise Low Signal Mode.

Low Signal Mode allows the lone worker app to continue to communicate with the hub via a basic 2G connection. 2G is the most widely available connection in the country, covering 80% of the UK compared to just 69% for Wi-Fi and data. While in Low Signal Mode, session functions and alerts will continue to be sent to the Ericsson Hub even when a data connection cannot be made.

Hub reporting has also been a particularly useful feature for Ericsson. By using EcoOnline's analytics, supervisors are able to analyse user behaviour and take corrective action on incorrect usage. By monitoring alerts and providing additional training to those using the solution incorrectly, Ericsson can ensure the solution is used regularly and properly.

Take charge of lone worker safety with EcoOnline

Our lone worker software solution and app (powered by StaySafe) allows employers to safe guard their employees who work alone.

If you are looking for a solution that:

• Is easy-to-use and roll out to your organisation
• Enables staff to check in wherever they are in the field
• Lets you quickly locate employees in an emergency

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