A lone worker solution that's easier to use and manage

Discover how Stockton-on-Tees Borough Council made significant cost savings

Stockton-on-Tees Borough Council is based in the North of England and delivers vital services for over 200,000 residents.

The majority of lone workers within the council work in social services, carrying out home visits, and supporting people in their home environment. Unfortunately the risk of a physical attack is high for many of Stockton-on-Tees Borough Council lone workers.

Stockton-on-Tees Borough Council already had a lone worker device in place, but they found that was difficult for their employees to navigate. It also didn’t have a wearable technology option which would allow staff to signal for help without having to unlock their phone. This all led to a problematic process if a lone worker was attacked.

In addition, the old system required a lot of work to get users up and running. This was not only time consuming, but it also meant that users were not keen on using the system, which could leave them at risk.

Stockton-on-Tees Borough Council now has approximately 370 lone workers using EcoOnline's lone worker app, which is powered by StaySafe and also paired with a small and discreet lone worker panic button.

When visiting clients, or driving between appointments, lone workers may not always have easy access to their phone, but the wearable device can be attached to a work belt, stuck to the car dashboard, or in a pocket to ensure staff can still check-in and raise an alarm at all times.

The device is connected to employees’ smartphones via Bluetooth. Employees can click or hold the button to check-in or send their employer a panic alert. It also works for non-movement alerts, automatically triggering an alarm if it detects a fall.

From ease of use, through to comprehensive training and support, Stockton-on-Tees Borough Council have seen a number of benefits from switching to EcoOnline's lone worker app that's powered by StaySafe.

Want to find out more about the positive results and cost savings? Then scroll down: 

The Story

Stockton-on-Tees Borough Council switched from a hard-to-use lone worker device, to our lone worker app and wearable panic button, which employees can use to discreetly signal for help in an emergency.

There has also been a significant cost saving to Stockton-on-Tees Borough Council by switching to the app. EcoOnline is approximately half the cost of their previous solution, and the cost includes both the app and wearable panic button.

EcoOnline worked closely with Stockton-on-Tees Borough Council during the on-boarding and training process to ensure that the roll out of the solution was smooth and all users understood how to use the app. This included tailored training packages, in-app training, and on-going support from the EcoOnline Customer Support team.

The user-friendly solution has made a big difference to Paul and his team, he adds, “the app and the front end system are so easy for us all to use, it really is simple.”

Not only has Stockton-on-Tees Borough Council found lone worker, powered by StaySafe, much easier for their lone workers to use, it is also easier for them to manage. The council manages their hub and escalation procedures in-house, and completed their NSI accreditation in September 2021 as part of their wider commitment to safety and security.

The Stockton-on-Tees Borough Council control room can easily see who is online, and their location, to ensure that help is sent quickly in an emergency. They can also manage users on the cloud-based hub, view emergency procedures, and access usage reports.

Stockton-on-Tees Borough Council uses the scheduled check-in feature. The majority of the council’s lone workers set 4-hour sessions within the app when they are out in the community, and check-in every hour via the app or wearable device. This ensures that Stockton-on-Tees Borough Council get regular confirmation their staff are safe throughout the day and, should an employee fail to check-in when expected, steps can be taken immediately to ensure their safety. 

Explore EcoOnline's lone worker solution today

Our lone worker software solution and app (powered by StaySafe) allows employers to safe guard their employees who work alone.

If you are looking for a solution that:

• Is easy-to-use and roll out to your organisation
• Enables staff to check in wherever they are in the field
• Lets you quickly locate employees in an emergency

Then use the banner below to check out more  👇