An app designed with the user in mind

Pivotal Health combined a wearable panic button and lone worker app to better protect their home care clinicians

Pivotal Health provides urgent, primary and mental health care in the community. They use the lone worker app, powered by StaySafe that is linked to a wearable lone worker panic button to ensure that their staff are safe when visiting clients homes. 

“A lone worker solution was something that we felt that we just had to have,” said Sal Braico, CEO at Pivotal Health.

“There’s a lot of different checks and things that we try to do to make sure that our providers are always safe when out in the community, but we wanted to have that extra level of protection so that if something happens, they have the ability to call for help”.

Pivotal Health looked at five different solutions before choosing to partner with EcoOnline.

Discover why they chose EcoOnline below: 

The Story

Sal Braico, CEO at Pivotal Health said, “We chose EcoOnline's lone worker solution, powered by StaySafe, primarily for its ease-of-use — it’s very simple to use, and no one has any problems using it. We also really like the dashboard, how you can see everything and everybody in one place. We find that the location tracking is more precise than Google Maps. Plus, it is very cost effective”.

Being able to pair the app with a lone worker panic button — a small wearable device that acts as a panic button when pressed — was also something that impressed Pivotal Health.

Sal added, “We needed something that was quick and easy-to-use in an emergency. A lot of our providers wear the button on their belt, or in their pocket, so that they can just hit it straight away and get help if they need it”.

Setup was easy too, with assistance from a dedicated account manager, and in-app training for users.

“Our account manager was very, very helpful. She helped us get everything set up and helped us to add each of the employees. Now, I very rarely reach out for help, because everything was explained so well up front”.

Having used EcoOnline's lone worker app for over a year, it is something that Pivotal Health now describes as invaluable.

“The safety of our providers is the most important thing. 99.9% of the people we work with are the most incredible, kindest people that you would ever meet. But, when entering people’s homes, you just never know. That’s why we use EcoOnline — to be that extra safety net. It just made a lot of sense — it makes our employees comfortable, it makes us comfortable. The fact that if something happens they can quickly call for help, is absolutely invaluable to us”.

Thankfully, there’s been no need to use the panic button yet.

“And that’s just what you want,” said Sal. “It’s a safeguard, it’s there. But you don’t really want anyone to press the panic button, do you?”

Explore EcoOnline's lone worker solution today

Our lone worker software solution and app (powered by StaySafe) allows employers to safe guard their employees who work alone.

If you are looking for a solution that:

• Is easy-to-use and roll out to your organization
• Enables staff to check in wherever they are in the field
• Lets you quickly locate employees in an emergency

Then use the banner below to check out more  👇