The Challenge
One of the main challenges Brendon and his team faced was difficulty managing safety across all sites using a paper and Excel-based safety system. Subsequently, the team faced administrative burden efficiency losses. Most of their time was spent managing paperwork and completing actions manually rather than tackling key priorities. This method made it difficult to follow up on tasks and provide feedback or corrective actions to teams, based on forms submitted.
With a workforce spread across 14 locations, participation and connection amongst locations and teams were harder to gauge. Using a paper-based system made employees feel there was no feedback loop when forms were submitted. This resulted in lower safety engagement. Many employees also traveled from customer site to customer site and had to manually manage hazard reports and inspections, which was inefficient. This resulted in a safety culture that was not at its highest potential.
Manual processes and Excel spreadsheets also led to little insight into safety metrics and KPIs. Building reports using this method proved cumbersome when tracking data and took a long time to make. Because of this, teams found themselves reacting to incidents or near misses, as they had little insight into leading or lagging indicators.
The Solution
Today, Spartan Controls is completely paperless. They have digitized and centralized all their safety information and data into one, easily accessible digital solution, which has helped to streamline their processes. Everything is now automated, as employees can complete inspections and forms within the system, hit submit, and drive the necessary corrective actions.
Improved Safety Culture
eCompliance has helped connect their teams as they all work within one system. With a mobile workforce, the mobile app has also been essential as it offers offline capabilities and is extremely user-friendly. Employees can easily complete forms and inspections as it is now at their fingertips. This has resulted in a shift in the safety culture with increased engagement and reporting.
Robust Reporting
The robust reporting engine and advanced analytics capabilities have also given Brendon and his team a chance to gain greater visibility into their safety program. This has allowed them to be more proactive and track trends and patterns to efficiently protect their teams and customers.
“We wanted to be at the forefront of driving proactive improvement, and what better way to do that than through advanced analytics, machine learning, and predictive capabilities,” explained Brandon. “The eCompliance solution offers that through the ease of reporting.”
30% Decrease in Incident Severity
With increased reporting and information collected, Brendon and his team have also been able to build a more proactive approach to safety and trend the right data to adequately protect their employees and customers. This effective approach has resulted in a 30% decrease in incident severity, which truly showcases how with the help of a digital solution, the team has created safer spaces to work.
The Results
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With the help of a digital safety solution, Spartan Controls has seen several safety successes. For instance, they have observed a 75% improvement in the completion of action items, with the average days to complete actions being 0.64 days. They have also seen a 600% increase in form submissions and reports, which indicates greater employee engagement and stronger safety culture.
Brendon also shared that the level of commitment to the customer that the eCompliance customer service team offers is second to none. The team was there when he needed them and continues to support Spartan Controls in catering the software to the organization’s needs.
A greater connection to industry peers and the safety community was another element that eCompliance offered Spartan Controls. Brendon can now share best practices with other eCompliance customers, allowing them to grow and learn from one another to drive proactive, continuous improvement.